EasyService Help Desk

Help Desk system for registration and watching requests from users in network
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EasyService Help Desk Ranking & Summary

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  • Rating:
  • License:
  • Free to try
  • Price:
  • Free to try
  • Publisher Name:
  • By AndySoft
  • Operating Systems:
  • Windows 2000, Windows Server 2003, Windows XP
  • Additional Requirements:
  • None
  • File Size:
  • 15.26 MB
  • Total Downloads:
  • 133

EasyService Help Desk Tags


EasyService Help Desk Description

EasyService - it's the Help Desk system intended for users' requests watching and registration in the network. The application has a very easy to use interface which can be understood by any user. The program does not require for special training. There are comfy received requests control scheme for administrators and performers and excellent opportunity for users to checking own requests. Main features: Registration and watching users' requests in network TCP/IP (remote access support); There are 3 levels of the requests descriptions: general name, accurate definition and detailed description; Editing database. There is ability to make changes in requests' descriptions and creating personal structure of requests; Client-server technology (three program modules). Clients are users of network. Server it is the main administrator or dispatcher who receives requests and complaints from users; Authorization; 4 types program's users. Clients, Administrators/dispatchers, performers, observers. Clients are users of network who send requests. Administrators/dispatchers are users who can view requests, appoint performers and change request's status. Performers are users who can view requests (requests which was arrived to them) and change requests’ status and description. Observers are users who can view all requests and make reports; User's control for requests with notifications and control by administrators and performers, watching of requests by observers; There is ability to create reports; E-mail notifications; There is opportunity to send files. User can attach file to request. This file can be examine and edit by administrator or performer. Whereupon user can open changed file; There are opportunities to exchange messages only between administrator and performer, the "ping" function for checking clients' computers; Many languages support. There are two languages available in program: English and Russian. There is opportunity to add configurations with any other languages.


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